How to get a real person on the line at the U.S. Postal Service

One of the worst voicemail mazes I’ve encountered is the one at the U.S. Postal Service number, 800-275-8777. Here are some tips on how to get to a real, live person.

Don’t expect these instructions to make sense. Voicemail systems are designed to save time and money for corporations by wasting the time and patience of customers.

  1. You may have to sit through a message or two before you even reach the main menu. This week it’s a message soliciting contracts from businesses who currently trade with DHL instead of USPS.
  2. At the voicemail menu, say “Delivery Services.”
  3. At the next prompt, say “Delivery Assistance.”
  4. When asked to briefly state the reason for your call, press “2” on your keypad. (I’m serious. Don’t waste your time trying to make the computer understand you.)
  5. Congratulations. A real, live person will be with you shortly.

These instructions may become obsolete as soon as a postal executive concludes that customer service employees are spending too much time helping customers.

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One thought on “How to get a real person on the line at the U.S. Postal Service

  1. Thank you so much for this! I just tried it (12/11/10) and it worked beautifully. (After 30 minutes of trying and failing to get a real person on the line). Thanks again!

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